Terugbetalingsbeleid

Last updated: October 20, 2026

Every Slow Sunday Goods blanket is printed on demand: we only make it once you order it, just for you. That means we have no stock to put a returned blanket back into. So instead of a classic "send it back" policy, we focus on one promise: if something is wrong with your order, we make it right.

At a glance

• Damaged, defective, misprinted or wrong item? Free replacement or full refund. Report it within 30 days of delivery.
• Package lost in transit? Free replacement or full refund once the carrier confirms it is lost.
• Changed your mind or picked the wrong size or design? We cannot accept returns for these reasons, because each blanket is made to order.
• Want to cancel or change your order? Email us within 12 hours of ordering.
• Please do not send anything back without contacting us first.

Damaged, defective or wrong items

If your blanket arrives damaged, has a production defect (such as a misprint, a faded or blurry print, or an open seam), or is not the item, size or design you ordered, we will replace it or refund you in full, including any shipping costs you paid.

Email us within 30 days of delivery at ssg4home@gmail.com with:

• your order number;
• a short description of the issue;
• clear pictures of the issue, showing the whole blanket and a close-up of the problem;
• a picture of the package and shipping label if the packaging was damaged.

We usually review your request within 2 business days. You do not need to send the item back unless we ask you to. Please keep it until your request has been handled.

For a small flaw that you can live with, we are also happy to offer a partial refund instead, if you prefer to keep the blanket.

What is not a defect

Because every blanket is made individually, a few differences are normal and are not covered as defects:

• small differences in print placement, especially near the hemmed edges;
• a size difference of up to ±3" from the listed size;
• slight differences in texture between blankets;
• colors that look a little different in real life than on your screen.

Lost or late packages

Standard delivery takes 4–10 business days to the United States and 12–35 business days to Canada, after production (see our Shipping Policy). Please contact us if your order has not arrived:

• United States: 15 business days after your shipping confirmation;
• Canada: 40 business days after your shipping confirmation.

We will look into it with the carrier. If the package is confirmed lost, we will send a free replacement or give you a full refund.

Marked as delivered, but not received

If tracking shows your package as delivered but you cannot find it, please check around your home, with neighbors and with your local post office, and wait 2 business days, as packages sometimes turn up a little later. Still nothing? Email us within 14 days of the delivery date and we will open an investigation with the carrier. If the carrier confirms the package was not delivered to the correct address, we will send a replacement.

Incorrect address or returned packages

Please double-check your shipping address at checkout. If a package cannot be delivered because the address was incorrect or incomplete, or because the package was not collected, we can reship it once you confirm the correct address. The reshipment is charged at our standard shipping rate. Because your blanket has already been made, we cannot refund orders in these cases.

Returns for other reasons

We cannot accept returns or exchanges for a change of mind, ordering the wrong size or design, or a blanket that turned out to be a gift someone already had. Not sure which size to choose? Our size guide shows all three sizes: Small 30" × 40", Medium 50" × 60" and Large 60" × 80".

Personalized items

Personalized blankets are made to your specifications. They can only be replaced or refunded if they arrive damaged, defective or with a production error on our side. We print exactly what you submit, so please check spelling, dates and images carefully before you order. Typos or low-quality images in your own submission are not covered.

Cancellations and changes

Need to cancel your order or change the size, design, personalization or shipping address? Email us within 12 hours of placing your order. Once production has started, we can no longer cancel or change it.

Customs and duties (Canada)

Import duties, taxes or brokerage fees charged by Canadian customs or the carrier are not refundable. If a package is refused because of these charges, we cannot offer a refund.

How refunds work

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days before the refund shows on your statement. If the problem was our fault, any shipping costs you paid are refunded too.

Something not right? Please contact us before opening a dispute or chargeback with your bank. We can almost always solve it faster ourselves.

Customers in the EU and UK

We currently ship to the United States and Canada only. If we deliver to a consumer in the European Union or the United Kingdom, that consumer has the legal right to withdraw from the purchase of a non-personalized item within 14 days after receiving it, without giving a reason, in line with the applicable law.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country or state.

Contact us

Email us at ssg4home@gmail.com. We aim to reply within 1–2 business days. Please note: our office address (Xcutive Projects BV, Rudolfusdal 11, 5551 EH Valkenswaard, the Netherlands) is not a return address.